Roku plex subtitles not working. For questions and comments about the Plex Media Server.

Roku plex subtitles not working The subtitle file is properly titled and in plex it shows "English (SRT External)". 9057 Player Version#: Roku / Multiple Versions I updated my Plex server to version 1. Subs work as expected on my Roku and Android app but not on the Fire Stick. 19. And I have the English subtitles selected within the Plex app playback settings. idk. Jan 26, 2024 · Just trying to setup Plex on my Roku Streambar. 24 build 8 I noticed that while watching a show with Plex on my Roku 4K that I see {\\an8} being printed along with the subtitle text using the embedded SRT. I have tried resetting the Roku and my router but that did not resolve the issue. Check the box. ASS subs turned on, they automatically get converted to basic . What I found is that external subtitles work only in English. 24. 7621 Player Version#:8. Is working fine from my Iphone and Plex WebApp, but not on my Roku. Some of my movies don’t have subtitles, so I really like the new feature of auto-syncing the external subtitles, since I could never get any to be in sync correctly. I won’t turn this into a rant. I tried downloading an external version of the same SRT file but I see the For questions and comments about the Plex Media Server. 4. Roku can block subtitles from showing even if plex is "streaming them" to your screen) Jan 3, 2022 · Server Version#: Version 1. Just the Roku TV app. You now need to enable subs from the main Roku settings menu - listed as ‘Captions’. Their built-in subtitle handler be giving us grief on firmware 12 and they changed something or broke something. How to Fix It When Roku Closed Captioning Won't Turn On for me manually added subtitles thru plex app from phone do not work on roku. 9 build 8 Subtitles are not showing. Tip!: It is not possible to adjust the offset for subtitles that are embedded in/part of the video file itself. An interesting side-effect when playing on the IOS / Roku players is when you go to the playback settings and select the subtitle stream manually it Jun 24, 2024 · Only image formats – Only burn in subtitles when the subtitle is an image-based format (e. srt files. Honestly, I've had no trouble with subtitles in plex at all. I’m at a loss as to why. 6999 Player Version#: Operating System: Windows 10 Pro 22H2 Hi, the agent I use is “Personal Media”, to manage a collection of series/movies . What I noticed is that all those display the same style of font when played from Roku devices but it's not properly spaced and special characters or numbers are rendered in a smaller font/size. Dec 20, 2013 · Hello guys, So the latest Roku firmware update has rendered it useless because the subtitles are not working any more. Supposing your Plex subtitles come from the external source and don't show up in Plex, firstly check if it's named correctly and encoded with UTF-8 in a appropriate way. In addition, occasionally when selecting subs on the Fire Stick, the video won't play at all and the app crashes to the Fire Stick menu. 6 build 1 is not “playing” my English subtitle when selected and turned on in both Roku and PLEX. The ability to turn on syncing for subtitles during playback requires a Plex Pass for the Plex account used in the player app (or be in the Plex Home where the home admin has Plex Pass). 6. I'm trying to confirm that Plex on Roku does not support Japanse/Korean unicode subtitles. Sep 7, 2023 · It allows subtitles while watching any show, but sometimes its subtitles might not work. I have tested with several different video sources. Plex seems to have a subtitles offset feature on other apps, but not on Roku. ). 32. They are all encoded in UTF-8 correctly and work just fine on other devices. I do however need to select subtitles. e. It gives a “Failed to download subtitle error”. Edit: server is an Ubuntu 20. Note: I also have an Amazon Firestick 4K from around the same time and it does not have this limitation. Everything is updated to the latest versions. but one simple additional feature would solve 99% of my problems with subtitles. They work on the web version. This happens to me with downloaded subtitle or subtitle got by Opensubtitle native plugin on Plex. 40. My PMS has an i3 14100 CPU and 32GB of RAM running Ubuntu server. . And now it is working. I If I close the PLEX app then re-launch it it did in fact download the subtitle it just told me it couldn't download, then allows me to select said subtitle and it will then load and work. ASS subtitles, which Samsung TV's don't support. eng. Not ideal. On the Roku software the subtitles are not seen. Second Update: I ran a 25ft HDMI cable from my gaming PC (not my plex server) to the Philips Sync box and it works beautifully except having an HDMI cable dangling over our heads and the couch. Now this might have happened over the last few weeks as I haven't watched shows late for a bit, but this isn't a particular SRT or me changing stuff issue. Nov 10, 2024 · Server Version#: 1. SRT Subtitle files are simple text files containing a sequence of subtitle phrases, each of which is preceded by two timestamps for when the subtitles phrase should be displayed and then Play the video and check on the plex dashboard if the subtitle is being played in the stream. Aug 3, 2021 · Server Version#: 1. If I stream the movie from Plex through the web interface, the subtitles work. You should be at the spot to enable Subs - it will be the first line on the right. I watch my late night shows with SRT subtitles as the girlfriend is asleep before work, tonight all of a sudden they don't work. Therefore I ending forcing the set file using handbrake. Other than that don't see anything. Jul 31, 2024 · Subtitles no longer working - Plex Media Server - Plex Forum Loading For questions and comments about the Plex Media Server. If you have a Roku TV system, you also need to select Accessibility. Enable captions on Roku devices for subs. Player Version#:6. The app is still present, I can still launch the Plex app by selecting the tile but the logo is now just a gray box. I find different answers from different sites. Adding subtitles . When using the Roku Ultra, the subtitles are turned on in Plex. Any TV Series that already existed the new episodes subtitles would work. but when it comes to subtitles, functionality is lacking. Any one else have this problem with ROKU? May 25, 2024 · Starting yesterday, the Plex logo is missing from the Plex app tile on my Plex Home screen. The worst part is that this seems to be a bit random. But still when On a Roku, access the playback settings by clicking the main button and navigating to the left. This happens with both embedded subtitles and external SRT subtitles. The subtitles work on my Android TV PLEX App, and on my Fire stick PLEX App, but not on 3 separate Roku’s. 1. Other times, the subs won't wor Apr 7, 2021 · You can adjust the timing offset for an external text-based subtitle. srt next to *. SRT subtitles, which are text-only and don't have any formatting or fonts or anything, and they also can't have any overlapping subtitles. 7349. you can select the subtitle you uploaded in your phone but it wont display the subtitle, but it works though with other plex client. it just dont work on roku. I can always choose which subtitles track i want to use (i usually have more than one) and Plex always identifies them correctly as Feb 3, 2023 · There can't be an extra space or anything else, must be a perfect match. Jul 12, 2015 · If you haven’t had trouble with subtitles with Plex/Roku, then you’re not trying. Sustitles stop working when resuming playback. The * invokes the Roku built-in subtitle handler. For a while now I notice that when transcoding happens subtitles (in almost all cases those are external SRT files) are not showing up. 04 vm running on unRAID. 5173 – running on a Windows 11 Pro computer. 4272), the subtitle disappears after 1~2 minutes playing the video. 2902 and playing the video on a Roku Ultra For some reason the subtitles aren't displaying when I play a video. 28 Subtitles no longer display on IOS or Roku players if the file is an MKV, even though subtitles are enabled by default. In playback settings make sure subtitles are set to "Always" and make sure you have the appropriate subtitles selected, then click the back button until you're out of settings and the stream will reload. If Plex does see it but it's not the default, try what I suggested on the individual movies. And I have movies with multiple audio tracks, multiple subs For the life of me I could not figure out why Plex on my new Roku wouldnt work with subtitles. May 7, 2023 · The Emby (cc icon) subtitle selector works with both embedded and external subtitles. Why can’t shared users see the subtitle I selected? Subtitles searches are saved for each user separately. None of my Japanse/Korean subtitles work at the moment. Bazarr does not work that well for me as I use Sonarr for series and Movies I just manually download from time to time. 41. *. I think it’s not hardware issue: i5 7500 16GB ram DDR4 2400MHz HDD 1TB 7200RPM (with 150gb free) Dec 12, 2020 · However, I do not understand why this would be the default! I've been trying to get subtitles to stay on so I don't need to have the TV turned up super loud and I've been so frustrated watching the subtitles disappear before my eyes just moments after appearing on the screen! Thanks again! Aug 26, 2024 · Server Version#: 1. Hunt around for another place where the channel may have configured subtitle controls. Most of my media is directly playable but I have a few things that require transcoding for various reasons (unsupported codes mostly, i. Cyrillic is not supported. VTT files. Oct 15, 2023 · So, Plex is awesome in many ways. ) Subtitles Roku Captions Mode. This must not be disabled if you wish to be able to view subtitles in Plex. This is new, this never happened in the past and th Exactly. If this was truly a hardware issue then it would have come about a bit more slowly than Oct 23, 2024 · I’ve never had any issues with them working. Warning! May 14, 2022 · I have 4 Roku boxes (Roku 3 , Roku Premier, etc. But some of the main reasons your Plex app does not show subtitles could be if, The closed captions are disabled. This page is community-driven and not run by or affiliated with Plex, Inc. I have no idea how to get the subtitles to work again but it will start Jan 29, 2024 · Plex: Subtitles Out of Sync on Apple TV/Roku/Android [Fixed] What to do if subtitles are out of sync in Plex app? If you've scoured forums like forum. AV1 and other such things). 3 and Server Version 1. I believe the same is observed for Chinese and other non English subs. 23. Aug 12, 2024 · Hello, I’m running PMS on Nvidia Shield Pro which operates as both a server and a player. Sep 19, 2024 · The most likely "fix" for closed captions not working is to learn how they work—there are, surprisingly, a few ways to enable subtitles on the Roku, depending on the app you're using. Trying to watch some mkv videos that have built-in srt subtitles for several languages, and while they show just fine on the Plex web app, they're not showing on Roku. There is a way to rollback to the basic version until this is fixed? Sep 18, 2024 · Tip!: Analyzing content to allow the auto-syncing of subtitles requires a Plex Pass subscription for Plex Media Server admin account. 3225-c0bc6cc4 Up until about a week ago or maybe 2, I was able to change the settings of my Subtitles. VOBSUB, PGS, SUB/IDX, etc. 9. Sometimes the bandwidth would even freak out and show 10Gbps. I've tried restarting the Roku several times and checking for updates, neither made any difference. Try restarting the roku. The . Oct 23, 2021 · Server Version#: 1. When content in Plex has a different language code for the audio track to the preferred language of the user, Plex will automatically display subtitles in the Currently I'm using Plex Server Version 1. Setup: Roku Ultra, Plex newest Version, QNAP NAS Plex on Roku can "Direct Play" every movie. I would change the size, color and whether or not a background was on (yellow, normal, background on) as well as telling the player to override any other Subtitle setting. mkv files. Sep 9, 2023 · Hello everyone, I am currently attempting to download subtitles from SRT OpenSubtitles using the subtitles menu on Plex Web Version 4. 8 Build 3 I have provided the image above showing the channel name is using the “channelIdentifier” from the JSON Metadata instead of “channelVcn” which should be “4. If there is no menu, or it doesnt work, that means the maker of the "Channel" (in your case Emby) did not create their Roku app correctly. This is the easies Apr 10, 2023 · I have closed captioning on and I will start an app (any streaming app, doesnt matter) and the closed captioning will come on for a minute, maybe 2 and then turn off on its on. Roku Media Player will automatically include subtitle tracks found in . The files must be saved in the same folder as the video. You can turn it on/off while in the Plex app while an item is playing: hit OK, arrow left to first icon, hit OK. 7448-9fa2246a1-Plex – a Roku Ultra. To choose a subtitle track use Star while the video is playing. The problem is only with Oct 23, 2021 · Server Version#: 1. That rules out an issue with the subtitles file. The Plex Media Server is smart software that makes playing Movies, TV Shows and other media on your computer simple. For questions and comments about the Plex Media Server. I’ve attempted to restart the server with no changes. By addressing settings, connectivity, and device-related factors, you can ensure a smooth Dec 12, 2023 · "Roku Media Player supports embedded subtitles in . 5081 Player Version#: 6. You can not change the offset of a subtitle embedded in a video file or image based subtitles. mp4 Subtitles not working in Plex? I downloaded Captain Phillips and the subtitles are not playing while trying to watch it on the Roku. SRT and . mkv files with multiple Jan 19, 2017 · Hi Folks, I know this is an often talked about topic but after looking through the various discussion and official Help support pages, I am still not getting it and I feel a bit silly. The auto-transcoding feature is Now, anytime I start up a video with subtitles on any of my Roku devices, and more recently my tablet, Plex will take forever to buffer the video before streaming for a few seconds, buffering again, and then eventually saying that my server needs to get gud. I turned Captions "Always On" on the main roku settings screen. Advanced. Roku support have cleverly told me to contact Plex and ask their help to make the subtitles show. 53. When played back with . Sep 5, 2022 · Server Version#: 4. Introduction: Some time ago I had disabled “Local Media Assets” in agent settings, because it seemed the only way to show actual filenames instead of embedded filenames For questions and comments about the Plex Media Server. But when i look under "Subtitles", i see the subtitles, and that they are selected. Subtitles would display as “None” and PMS Aug 26, 2015 · Hi Seems after my Plex was upgraded on Roku, he recognize the subtitles but is not reading it. It's a little annoying to watch. I use Plex (I have my own streaming via PLEX with my files) normally, it works perfectly, on my PC, and on my Sony, Samsung and LG smart TVs. It only occurs on my two Hisense Roku TV's, not my Roku Premiere, NVidia Shield, Plex Web or Android Plex apps. 114. Sep 24, 2017 · Since Plex last update (1. I have burn subtitles set to always but when I attempt to display the subtitles in Plex my choices are unknown and more. I currently have 4 Rokus (Roku Premiere+, Roku Premier, and two 4K Streaming Sticks). My video files are typically . This means that they are part of the video itself and can't be disabled. Mar 15, 2017 · I have a movie file with a sidecar subtitle file that is not working in the Roku app. 7349 Player Version#:NEWEST Roku PLEX app v7. 7. 1 Player Version#: 1. Any sugg May 24, 2023 · Hi community, In advance: it worked for years and nothing changed on my side. Jan 30, 2024 · Several weeks ago subtitles stopped working on recordings I made over the air, for the Plex app running under windows, Plex running in the browser and on the Roku plex app. Names - Folder name, *. Not only that, but when I tried to do subtitles it would start transcoding hardcore and would actually crash. Either in plex/web or on the roku (under playback options)? If Plex isn't recognizing the file at all, that's gotta be fixed first. There’s a “More Jan 2, 2025 · We've gathered the most efficient solutions to help you effortlessly resolve the Plex subtitle not working issue. I have tried everything I can think of to get subtitles working with the Roku. I don't use Plex, but it has its own forum and I'd be surprised if thi I have several video files whose external subtitles work perfectly through the web interface, but the subtitles are always horribly out of sync on the Roku app. For example, in Plex I have to hit the pause button while the movie is playing. The Roku built-in subtitle handler (using *) only works with embedded. SRT file is in the same folder as the movie on my external HDD and i do have the subtitle stream enabled in the video playback options but the subtitles still aren't showing up when the movie plays. Changing the HDMI cable in the Roku did not fix it either. The only things kinda related to subtitles in the Roku settings is: settings -> accessibility->captions mode = on replay, and that's turned on. Works fine on my PLEX versions on my Windows 11 laptop, Windows 10 laptop, Samsung android phone, Emby, VLC, any Windows media player. For tracks embedded within the file, the language needs to be set appropriately for the audio or subtitle track. Enable or disable the Roku system “Closed Captions” mode. 8897 Player Version#: 7. Subtitles display correctly when I play the file through the Plex server on my PC, so I know formatting/naming etc is not the issue. srt subtitles but some of my animes have ASS subtitles in them. Feb 21, 2017 · Duplicate post as I accidentally filed under “General Discussions (Plex Pass)” and couldn’t figure out how to move to “General Discussions (Public)” so simply made a second post. Some Apr 13, 2021 · The 4800x Roku forces HDR anytime the Roku believes the container is an mkv, which is what the Roku sees every time EAC3, AAC, or DTS audio is converted to AC3 and HEVC video is direct played from the Plex Server. It's supposed to work if you add an EN in there for the language, but recently I had one that wouldn't work until I removed the extra text to make them identical. 14. Apr 27, 2022 · I can see then subtitles on my iPads through the WD Os5 using the WD app when playing this movie. But - when I activate srt or ass subtitles in a movie, Plex will transcode. After you start playing click the center roku button move to the left three dots, click that with the center button them when the menu loads go down one to stream I believe and then subtitles will most likely say off then click it and choose your subtitle. I can select either subtitle track from any video and they display Dec 11, 2019 · When playing titles from Plex. If you are unable to see the subtitles, that means either the file you are trying to watch was mistakenly uploaded without subs, or the video is somehow being cropped to exclude the area where the subs show up. i had to manually add those srt with movie on my hdd to be able to successfully view subtitle on roku. There are many reasons why the Plex subtitle is not working for you. It does not matter if the original container is an mkv or not, if the source video is HEVC and the audio is transcoded, the plex I have had Plex and SubZero as a set up for subtitles for years and years. If I ever need to find subtitles (subzero does a pretty good job 95%) of the time, I use the plex UI to just search and pick one. Jul 25, 2018 · When I use Plex on my computer through the browser it works perfectly. Most of my content has . x. It should not matter if you're playing from a USB drive or from a DLNA server, but the names must match perfectly. Nov 21, 2024 · Audio and Subtitle Track Languages. I’ve turned subs off and on and tried multiple shows on my tv, I can’t get the subs to work. srt). Reply reply More replies Now when I search for subtitles using the MORE button in the PLEX subtitle option I can still see the various subtitles listed but when I try to add one it times out after 20 seconds and throws the error: "Something went wrong when trying to download the subtitle". The subtitle is in an unsupported format. 8679 Player Version#: Xbox and Roku I understand that both Xbox and Roku do not support PGS subtitles and that is forcing the PMS to have to Burn-in the subtitles. However, if played from the web browser the subtitles display properly. This issue seemed to start right after I enabled the voice d Nov 19, 2023 · Server Version#: 1. Jan 4, 2024 · Why do subtitles vary between Roku channels? Subtitle behavior can differ; validate channel settings and language options for better alignment. Quick Fixes to Resolve Plex Subtitles Not Working Issue. There's precious few settings exposed regarding subtitles. Only for text-based external/”sidecar” subtitles. Jan 26, 2024 · Roku devices have very limited built-in fonts. If subtitles are 30 seconds off, then there's something wrong with the subtitles; maybe the subtitle file wasn't meant to be paired with the video. Feb 4, 2021 · I'm using Plex to watch media on a 4660X Roku Ultra from late 2018, but turning on subtitles requires media to be transcoded because the subtitles are PGS (image based). A week or so later subtitles started working again with the browser and the Windows app, but they still do not work with Roku. Since I’m not from US, I do not have Captions menu visible and cannot turn it on. Dec 12, 2020 · Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more. srts manually to Nov 28, 2023 · The subtitles show as playing and not being transcoded in plex dash, but no subtitles on the tv screen. I just can’t figure out why In order for this to work, the language code of the forced subtitles must be the same as the audio language of the item being played, and the preferred language in Plex is also the same. However, there's no way for me to test this out unfortunately. some say that I need to encode the files correctly. If I set "Burn Subtitles" to Always, it fixes the problem, however my server starts stumbling on 4k HDR titles when it tries to burn subs and won't play. plex. 1”. I went to check out other movies to find out subtitles don't work on any movie. They are detected 100% of the time. Dec 13, 2023 · Downloaded subtitles are not intended to be user-accessible. The scanner is “Plex Video Files Scanner”. Seems that every time I update the server, the ROKU Plex player subtitles also stop working. x subtitles stopped working for newly added Movies and TV Series. But when I use Plex on my Fire Stick or my Android App on my phone, subtitles are not working. They also work on a second Roku Ultra. Since then, the subtitles have been wonky…as the videos play, current subtitles are mixed in with repeated text from previous subtitles earlier in in the episode. Plex App Not Working On ROKU: How to Fix Plex App Not Working On ROKUIn this video, I'll show you How to Fix Plex App Not Working On ROKU. It's a hassle but as my Wife is ESL it's allowed us to continue watching content together, so posting the above incase anyone else is in the same boat. Any advice? Aug 25, 2023 · Server Version#: 1. The good thing is that there are free subtitle editors that'll allow you to make/save adjustments and it's a lot faster than hoping for a dev @ Plex to release a feature that'll do the same. I can also play a different movie with subtitles through the Roku app and that works fine too. As long as it is embedded the subtitles work fine still with a slight delay around 200 ms mind you if I compare it to native PC rendering but ROKU seems to have bad subtitle support overall. I have done some major Update: Connecting the Roku via ethernet did not resolve the stuttering issue. However the burn-in appears to cause issues only when using HW transcoding. e. With no PGS subtitles and HW transcoding enabled this thing can Apr 6, 2016 · I have a lot of videos where the English subtitles are automatically set to load, but all I want is for forced foreign language subtitles to load. Mar 4, 2024 · Yesterday I purchased a new Roku Express 4K + box and I’m unable to see subtitles in all my apps except in Plex. The only difference between the two Roku Ultras is the resolution of the TVs. 9057 a few days ago. Same thing here. 90. This happens for every video I’ve tried. After upgrading to 1. I have to exit and go back into settings (where it still says its on) and toggle it off and on again. Did you choose a sub title when trying to play something? I haven't had luck with the global plex setting. I noticed it stopped working today in the morning and still through the evening. srt files do not display. Jan 23, 2024 · Subtitles are about 30 seconds ahead of the actual dialog. The subtitles are hardcoded into the video. Subtitles are detected and they also display correctly. Jun 3, 2017 · Roku changed the sub-title game. If it still doesnt work, try editing the profile. srt must be the same. Use MKVToolNix to set the subtitles to default and forced for the language that you want. Then it works for ano This is because the subtitles are . (Eg. Conclusion. I believe it has more to do with Roku's captioning system, since the subtitles are properly timed on both the Plex Web App, Plex Android and using my computer's media player but it also could be the Roku Plex App integration at fault. All I want is… Forced Foreign Parts Only Subtitles …but I sometimes get no forced subtitles, and sometimes get all subtitles. I’ve got closed captions set for the subtitles on the recordings. They all have their language metadata set correctly, or have the right file names (e. This typically would direct the subtitle to be moved to the top of the screen but it’s being printed instead. Dec 18, 2013 · I've read a few topics on this but none of them quite explain my particular situation. May 19, 2023 · Server Version#:1. The Americans S01E01. I am able to use subtitles in Plex on all of my boxes, except for the Roku Ultra. g. Jan 30, 2019 · When using Plex media server channel through the Roku, subtitles from external files such as . If that doesn't work, temporarily move (or backup) the Roku-7. 4881 Player Version#: 6. It turns out that I bought a ROKU and activated and configured Roku and activated my Plex account within Roku. If I watch a movie from start to finish, there usually and no issues with subtitles, however when I watch half a movie via Plex, say, watch half the movie today and resume playiong to the mvive the following day, the subit For questions and comments about the Plex Media Server. mv4, *. Plex channel sees and shows that the subtitles are loaded but nothing is displayed. ) Post your own and let’s get this list to ten (or more). the unknown options works in all my other apps but not on Roku. Is that a possibility?? Thank you for your help. It seems to be only happening on HBO Max and only on the 4K Stick. But no dice. It's up to the developers of each app to add support for others, but I don't think it's possible to add a font to the subtitle components, so it would take a lot of work implement. In order for Plex to be able to intelligently choose an audio or subtitle track, it first has to know what language(s) the available audio and subtitle tracks are. If the subtitle is being streamed but not showing up on your client then you know it has something to do with your os settings. Sometimes the subtitles will work for a few minutes and then just stop. I do appreciate that this can be complex and people’s Plex set ups are varied So the last few days, i noticed when i played back a movie (Or TV show) from my Plex server it had no subtitles, even though the subtitles are downloaded and selected. I have reprocessed, added other language SRT subtitles, etc For questions and comments about the Plex Media Server. tv or Reddit without finding effective solutions to fix Plex subtitles that are out of sync, don't waste more time and energy on endless workarounds. Do my options selected in the OpenSubtitles metadata agent affect the search? No, the subtitle search is not linked with the OpenSubtitles metadata agent. If the language is not set, you Jul 12, 2024 · Server Version#: 1. Oct 23, 2021 · Server Version#: 1. Resolving Roku subtitles out-of-sync issue is a manageable task with these practical methods. . I found eight subtitles switches in less than an hour this morning (after spending 30 minutes last night trying unsuccessfully to get it to work so the gang could watch a movie. Feb 10, 2022 · Enable captions on Roku devices for subs. xml file away from the /Plex Media Server/Profiles/ folder to see if that works, but it might just download a replacement copy. If I play the video on my laptop with VLC, the subtitles work. 5. xcgk hdbbue ibcg jdovc ptmfhs ricn ayanzzuqp lwjazs tmp ajm